Please note that we do not sell your personal information, and we only use it for the purposes outlined herein.
This section describes the information we collect, including information that you provide to us, information automatically collected and information from third parties.
Information You Provide
Contact Information. We collect and retain personal contact information that you submit to us voluntarily in setting up an Instant Domains account or otherwise signing up for our products and services or any mailing lists. This personal information may include your name, mailing address, web address, telephone number, fax number and email address. Additionally, we collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Sites.
Financial Information. We collect and retain financial and payment information you provide when you order our products and services. For example, when you register a domain name we require you to provide a credit card number and billing address before we can process that registration.
Order Information. We collect and retain information regarding your selection and use of our Sites and services. This includes your order, billing and renewal history, along with other related transactional and account information.
Demographic Information. We may collect and store demographic information (such as your zip code, gender, date of birth, and/or age), and use this data to tailor your experience on our Sites or to perform general improvements to the Sites. No personally identifiable information will be linked to any aggregated demographic information that may be shared with third parties.
Automatically Collected Information
Site Usage Information: We may use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used (“Usage Information”), including but not limited to your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites.
Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, technology or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information.
Cookies: Like many web sites, we use “Cookies,” which are data files placed on a Device when it is used to visit the Sites to facilitate site navigation and to personalize your experience, including tailoring advertisements.
If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. To learn more about cookies, please visit www.allaboutcookies.org.
ICANN-Required Information Preserved: If you are a user of our Domain Name Registration Services, certain information, including your Account information and other log records of use of our Sites, will be preserved in accordance with ICANN policies and procedures.
How do we share our information?
Instant Domains may share your information:
with service providers (e.g. our vendors and agencies) to run the Sites, provide products, services and fulfilling purchases (we do not sell or share Personal Information for use outside of Instant Domains);
in order to fulfill purchases and processing transactions, including billing in connection with the purchase of goods and services;
as required by ICANN or any registry in connection with any domain names you registered through Instant Domains and as specified in our Domain Names Registration Services Agreement; or
as permitted or required by law.
How does Instant Domains protect your information?
Instant Domains maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure or destruction and when transferring information for processing, including by using Secure Sockets Layer (“SSL”) software, which encrypts the information you input on the Site. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. Instant Domains restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information and have agreed to keep such information confidential.
Your choices, advertising opt-out, text message opt-out
You may change your preferences and unsubscribe from email services by: (i) modifying your account information; (ii) sending us an email; (iii) following the unsubscribe instructions in the communication that you receive (such as an email or SMS message).
You may receive text message notifications to alert you of information regarding your account or your orders. You can cancel this service at any time. Just reply text "STOP" to cancel. Message and data rates may apply.
If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt–Out Page. Please note that even if you choose to remove your information (opt out) you will still see advertisements while you are browsing online.
Your personal data rights
In certain circumstances you are entitled to ask us:
For access to a copy of your personal data;
To identify what personal data of yours has been shared;
To correct, erase or restrict our processing of your personal data;
To transfer the information you have provided under contract or consent to another organization; or
To stop processing your information, by withdrawing your consent or objecting to our legitimate interests.
Your rights in relation to your personal data are limited in some situations. For example, if we have a legal requirement or a legitimate business purpose we may continue to process and/or retain your information. We will provide you with information on whether there are limits or exemptions that apply to any request that you make.
We will never discriminate against you for exercising your privacy rights, meaning except as otherwise permitted by law we will not deny you goods or services or otherwise impose financial penalties on you for exercising those rights.
Individuals under the age of majority in your state of residence are not eligible to use this Site and may not submit any personal information to us. Instant Domains does not knowingly collect or store information from children under 13, nor are the Sites directed to children. If you are under age 13, please do not attempt to register for an account or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 13, please contact us.
The Sites may contain links to third party websites that are not owned or operated Instant Domains. This includes links from advertisers, sponsors and/or partners. We do not control, recommend or endorse and are not responsible for these other sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies or other tracking devices to your Device and they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy and Cookie Notice.
Consent to processing of information
The Site is governed by and operated in, and in accordance with the laws of British Columbia, Canada. Given, however, that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, United States or elsewhere outside of Canada, please be aware that information we collect may be transferred to and processed in Canada and the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of Canada, (b) consent to the collection, processing, maintenance and transfer of such information in and to Canada and the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
Changes and policy updates
Instant Domains Customer Care
Telephone: +1 888 902-4443
Or send us an e-mail with your request.
Date of Last Revision: December 2021